Kenya's National Transport and Safety Authority (NTSA) has halted the renewal of Bolt's operating license due to concerns over alleged "illegal" booking fees. The law mandates e-taxi apps like Bolt and Uber to receive an 18% commission from their driver partners, but both companies introduced additional charges. Bolt defends its extra 5% booking fee as covering support and enhanced technological features but is facing criticism from drivers and the NTSA, which considers it unauthorized. The NTSA has warned that it will not renew Bolt's license unless these issues are resolved, and similar concerns have been raised regarding Uber. This situation may lead to the removal of booking fees or negotiations between drivers and e-taxi apps.
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