The Competition Authority of Kenya (CAK) is investigating online food and grocery delivery platforms to enhance healthy competition and enforce consumer protection. CAK will investigate issues such as data portability, customer acquisition, consumer protection, and redress mechanisms used by online marketplaces. The regulator also intends to review the existing regulatory framework and ascertain whether it can be applied to digital markets. The inquiry will also seek to identify players and services involved in the food delivery and groceries platforms business model in Kenya and examine the relationships between the platforms and users. By understanding consumer protection concerns, CAK aims to provide redress mechanisms for consumers shopping through the online marketplaces. This move follows the recent coming together of several competition watchdogs in Africa, including CAK, to investigate the market conduct of global digital firms over concerns related to competition and consumer welfare in Africa.

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