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Ride-Hailing Woes: Lusaka's Drivers Air Grievances Against Yango and GO 🚗 🇿🇲

Ride-Hailing Woes: Lusaka's Drivers Air Grievances Against Yango and GO 🚗 🇿🇲

#transportation
#employment
#ride-hailing
In the heart of Lusaka, Yango and GO, the prominent ride-hailing giants, face a driver uprising. Complaints range from dwindling earnings to app glitches, sparking a battle between drivers trying to make ends meet and platforms prioritizing customer acquisition. 🤔 Explore the struggles of Lusaka's ride-hailing drivers in a quest for fair working conditions.

Lusaka's leading ride-hailing apps, Yango and GO, are under scrutiny as drivers voice concerns about deteriorating working conditions. GO, previously known as "Ulendo," launched in 2017 to fill the gap left by Uber and Bolt, offering unique features like rider-driver connections. However, drivers lament decreasing earnings due to low fares and rising expenses.


GO drivers, struggling to cope with increased living costs, resort to picking up only cash trips to negotiate better fares, a move against the app's terms. Meanwhile, Yango, a Russian platform expanding in Africa, faces criticism for a faulty in-app map and unexpected charges. Drivers report feeling penalized for riders' actions and endure low pickup activity.


In response, Yango mentions its 24/7 customer care center, offering support and reimbursement for rider discounts. However, driver complaints persist, highlighting the ongoing battle between drivers seeking fair treatment and ride-hailing platforms vying for market share. 🚘💼 


#RideHailing #LusakaDrivers #Yango #GO


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