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Bank of Kigali is Rwanda’s leading commercial bank offering personal, business, and corporate banking services. Established in 1966, it provides innovative financial solutions through loans, savings, investments, and digital banking. The bank is committed to excellence, customer satisfaction, and promoting Rwanda’s economic growth and financial inclusion.  Oct 6, 2024

Deposits and Withdrawals 💵✨


1. Can I withdraw any amount of cash from my account?


• Yes, you can withdraw up to the available balance in your account. However, for large withdrawals, BK may require advance notice if sufficient cash is not immediately available.


2. Can I deposit any amount of cash into my account?


• Yes, BK customers can deposit or withdraw funds at any BK branch, ATM, or via BK agents.


3. What are the charges for deposits and withdrawals?


• For USD small denominations, there is a 5% charge on the small denomination amount.


4. When is the money I deposit available in my account?


• For personal accounts, funds are available immediately after deposit.
• For company accounts, availability depends on the terms of the contract, but funds should be available by the next working day after the deposit.
• When depositing money through remittances (Western Union or MoneyGram), identification may be requested.


5. Why did my deposit fail?


• The most common reason for a failed deposit is an incorrect account number. Please ensure the correct account number is provided during the deposit process.


6. How do I withdraw money from my account?


• Fill out a withdrawal form at the branch.
• Complete a cheque leaflet for cash withdrawal at the branch.
• Issue cheques to creditors for cash or clearing through the Central Bank.
• Use ATM cards for withdrawals.
• Provide written instructions to the branch for transfers to third-party accounts.


7. Can I earn interest on my deposits?


• Yes, depending on the amount deposited, you may earn interest on your account.


8. When can I make deposits and withdrawals?


Deposits and withdrawals can be made during bank opening hours.
• Only authorized persons with registered signatures can withdraw money.
• Cash deposits can be made by the account holder or any person with a valid ID and by completing the required bank form.

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