Account Opening 💼✨
1. How do I open an account?
• You can apply at your nearest BK Branch or online via our website for a checking or savings account.
2. What are the requirements for opening an account?
• Provide a valid proof of identity.
• Fill out the Know Your Customer (KYC) form provided by the bank.
3. What types of accounts can I open?
• Current Account
• Savings Account
4. How do I make an initial deposit for my newly opened account?
• Transfer money from any other bank account where you're a client.
• If you're already a BK customer, transfer money from your existing BK account.
• You can also use a debit card, check, or money order for your deposit.
5. How can I withdraw money from my account?
• Fill in a withdrawal form at the Bank.
• Use a cheque leaflet for cash withdrawal.
• Issue cheques to creditors or clear them via the Central Bank.
• Withdraw using ATM cards.
• Send written instructions to the branch for transfers to third-party accounts.
6. Can I open more than one account?
• Yes, you can open multiple accounts with us!
7. Can someone else operate my account on my behalf?
• Yes, if you authorize someone using a Power of Attorney (POA), they can operate the account. If you wish to revoke the POA, you must do so in writing.
8. Is there a minimum deposit required?
• Yes, you'll need to make an initial deposit:
- Current Account: RWF 10,000
- Savings Account: RWF 5,000, RWF 20,000, RWF 50,000, or RWF 100,000
9. Can I access my account online?
• Yes! You can check balances, transfer money, receive statements, and pay bills via our digital channels, including the BK App, Internet Banking, and MS Banking.
10. Is mobile banking available?
• Absolutely! Use the BK Mobile App for convenient banking on the go. Available on both iOS and Android. 📱💳
11. How long will it take to open a new account?
• Your application will be processed within 1 to 2 hours. ⏳
