How do I book an activity? You can book directly through our website, by email, or at our local office. Advance booking is recommended, especially during peak travel seasons.

What happens if the weather is bad? We monitor conditions closely. In case of heavy rain or unsafe weather, we’ll reschedule or offer an alternative activity. Your safety and enjoyment come first.

Are the activities safe? Yes. All tours are led by experienced guides who prioritize safety. Life jackets are provided for boat tours, and we follow strict safety protocols for all outdoor experiences.

What’s included in the tour packages? Most packages include accommodation, transportation, park permits, guided activities, and meals. We’ll provide a detailed breakdown with your itinerary.

Is gorilla trekking safe and ethical? Absolutely. We follow strict conservation guidelines and work with certified local guides to ensure a safe, respectful, and unforgettable experience with Rwanda’s mountain gorillas.

Can I customize my itinerary? Yes! We offer fully tailored itineraries based on your interests, travel dates, group size, and budget. Just tell us what you’re looking for, and we’ll design your dream journey.

Do you offer dining services on site? Yes, we have a restaurant serving a variety of local and international cuisines, plus in suite dining for guests who prefer to enjoy meals in the comfort of their rooms.

What types of accommodation do you offer? We provide fully furnished studio apartments, one bedroom and two bedroom suites, as well as executive suites for both short term and long term stays.

Do you provide meeting and conference facilities? Yes, we offer fully equipped meeting rooms and event spaces with modern AV equipment, ideal for business events, workshops, and private functions.

Are children and pets allowed at TR5 Resort? Children are welcome, and family friendly services are available. Please contact the resort directly regarding pet policies.