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🔍 Safaricom Faces Backlash as M-PESA Outage Hits Kenya: Poor Communication Raises Concerns 📵💬

🔍 Safaricom Faces Backlash as M-PESA Outage Hits Kenya: Poor Communication Raises Concerns 📵💬

#payments
#mobile money
Safaricom's M-PESA service faces scrutiny as a prolonged outage leaves users frustrated. Lack of communication from the telecom giant sparks social media uproar, questioning the reliability of Kenya's leading mobile money platform. Rivals struggle to compete, highlighting the dominance of M-PESA despite periodic service disruptions.

Safaricom's M-PESA, a key revenue driver contributing 40% to the company's earnings, experiences an outage affecting paybill services and bank-to-M-PESA transfers. Users express frustration over poor communication, with Safaricom acknowledging the technical glitch without providing details. Rivals like Airtel Money and T-Kash struggle to gain market share, emphasizing the formidable position of M-PESA in Kenya's mobile money landscape. The outage prompts discussions on improving competition and interoperability among mobile money services in the country.


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