Meta’s content review in Africa in limbo as moderation partners decry court restrictions
Meta's content review partners in Africa have been restrained from offering moderation services to the social media giant, leaving uncertainty over who is currently reviewing its platforms in sub-Saharan Africa. A Kenyan court has barred Meta from engaging its new moderation partner, Majorel, and Sama, the outgoing subcontractor, has sent all its content moderators on paid leave, leaving a vacuum. The court had directed Sama to serve as Meta’s sole content review provider until the case was heard. Meta has engaged other providers, but it is not clear who they are. The lack of personnel with an understanding of local languages and context to moderate content is already the basis of another case Meta is facing in Kenya, accusing it of fueling the Tigray war that led to the deaths of over half a million people.
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