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Safaricom Escapes Fines Despite Third-Year Drop in Service Quality, Other Telcos Face Penalties 📉📱
#telecom
Kenya's leading telco, Safaricom, avoids penalties despite a third consecutive year of declining service quality, as it meets the minimum compliance threshold of 80%, according to the Communications Authority. While Airtel and Telkom face fines for not meeting QoS standards, Safaricom's overall performance stands at 87.60%, securing its position. The regulator has collected over KES 500 million in fines over the past five years for QoS violations.
Safaricom, Kenya’s leading telco, records a drop in its quality of service (QoS) for the third consecutive year, but escapes fines from the regulator as it surpasses the 80% compliance threshold. While Safaricom's end-to-end QoS performance declines to 87.60%, Airtel and Telkom face penalties for failing to meet QoS standards. Safaricom's overall compliance secures its position, with fines totaling over KES 500 million collected by the Communications Authority from operators for QoS violations in the past five years.
#Safaricom #QoS #Telecoms #KenyaTelecom #Regulation #ServiceQuality
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